Contact Us
Domestic Shipping
Our courier partners can deliver orders to 16000+ pin codes in India. All Prepaid Orders above Rs. 1999 are eligible for Free Shipping and Prepaid Orders below Rs. are charged a flat fee of Rs. 100
Estimated Delivery Time
It takes us approx. 3 – 7 working days to deliver your order to your doorstep. Sometimes delivery may take longer due to Bad weather and other unforeseen circumstances. The customer can cancel the order at any moment of time if the delivery time exceeds the expected delivery time. in case of prepaid order, the customer will be refunded the amount as soon as the order is successfully canceled
Return and exchange policy
At Shree by Gopal Ji, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a smooth and hassle-free return and exchange process.
Cancellation Policy
At Shree by Gopal Ji, we take great care in processing each order with precision and quality. As our products often involve cutting fabric based on your specific selection, we regret to inform you that order cancellations are not allowed once the order is confirmed.
Why No Cancellations?
Fabrics are cut to order, which makes them non-reusable and non-resalable if not purchased. To maintain our commitment to quality and minimize waste, we follow a strict no-cancellation policy.
We kindly ask our customers to review their order carefully before confirming. If you have any doubts or need assistance before placing your order, feel free to contact our team — we’re always happy to help!
Phone: 8800873758
Out of Stock Policy
At Shree by Gopal Ji, we strive to maintain accurate stock levels, but in rare cases, an item may go out of stock after an order is placed.
If this happens:
You will be notified immediately.
We will offer you the choice to:
Receive a full refund, OR
Wait for the item to be restocked, OR
Select an alternative product from our collection.
Your prepaid order amount will be refunded back to you instantly or within 24 hours. For any queries regarding the refund of amount or restock of stock, you can always contact us.
You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number +91-8800873758
Thank you for understanding and supporting our process.
Return and Exchange policy
We, at The Design Cart are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in good condition. We request you to make an unpackaging/unboxing video for the orders received and share with us in case of any complaint/query.
Please note that return and exchange are not available on running fabrics. Although,
In case you receive a damaged item or if you received an incorrect item (different from what was ordered) or if a product is misrepresented on our website, please contact us by email or chat or phone or you can register the complaint through Chat BOT assistance available on the website within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We request you to make an unpackaging/unboxing video for the orders received and share with us in case of any complaint/query.
– We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.
– If there is a return pick up for the damaged/incorrect product, please handover with proper packaging at the time of return pick up (if arranged). Replacement product will be delivered once returned product is picked (if arranged).
– If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.
Important & Helpful Guidelines on Returns:
* Please report your problem along with product images, video and description within 48 hours of receiving the product in question. We request you to make an unpackaging/unboxing video for the orders received. In case of wrong size / less metres of fabric, scale measurement images and video of the product are required and mandatory to share within 48 hours of receiving the product to get the product details checked.
* Please share the correct images/video of the product received while registering the complaint. Our team does a quality check when returned product is received, if the image/video given while registering the complaint and the actual return product received by us does not match, request for credit or replacement or refund shall not be entertained under such circumstances.
* In quality check of the return product, if it is found that a wrong complaint has been raised, the complaint/product will not be accepted for return/replacement/credit code/refund and the product will be reshipped to the customer. The customer will have to bear the reshipment charges.
Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
* Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.
* The product should be unwashed, unused, unstitched and in an undamaged condition.
Additional Information
Product Availability
In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.
Color & Description Disclaimer
The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.
While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.
Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit.
The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.
Don't be a stranger!
You tell us. We listen.
At Shree by Gopal Ji, your satisfaction means everything to us.
If you have any queries, concerns, or complaints, please don’t hesitate to reach out — we’re always happy to assist you.